Documentation:Store complaint handling

Handling of customer complaints for a store?

This is a complete app, model and example data for a clothing shop helping the staff to handle customer complaints in a professional way.

Key features (to users)

• Complaint tracker
• Internal notes
• Customer chat using QR-code for easy customer access
• Tracking of what information has reached the customer
• Tracks these use cases
  • The complaint process current state
  • Decision process
    • Store decision
    • Supplier decision
    • Manager decision
  • Where the broken product are (complaint product)
  • Replacement product (from supplier)
  • Exchange product (from supplier or store)
  • Reimbursement to the customer
  • Reimbursement to the store from the supplier
  • Credit tracking
• Staff to do list
• User editable messages
• Automatic event tracking
• Multiple stores
  • Address information
  • Logo

Key features (to developers)

• Very complex setup of state machines
• Summary views
• Login handling
• User management views
• User rights setup
• Derived to ease user interface creation
• Upload and showing images
• Automatic logging on state changes
• Binding information to state machines (messages in this example)
• Serverside assignment of numbering
• QR-code setup for linking to application
• Printing setup of viewmodel
• AngularJS dynamic styling