Documentation:Support options: Difference between revisions

Support options

Latest revision as of 14:18, 19 February 2025

This page was created by Hans.karlsen@mdriven.net on 2018-07-06. Last edited by Hans.karlsen@mdriven.net on 2025-02-19.

We want our customers to be successful in using our products. An important part of this is for you to get help when you need it and to be able to share your experience using MDriven with others. There are several options available.

Email support

The address to our email support is support@MDriven.net. We answer all support requests as soon as possible, prioritizing customer requests with active Software Assurance contracts.

Register a support ticket on this wiki

Go to the support registration form.

Forums

Our Wiki is often the best place to find hints and tips on using MDriven in various situations.

If you are in trouble, there is also a good chance that someone else has been there before and recognizes the symptoms. Post your questions on StackOverflow and tag them with MDriven - our support subscribes to this tag.

ClickOnce not starting

Normally the ClickOnce install of the MDrivenDesigner downloads the latest build and starts - but if it refuse to start it may be needed to clear the ClickOnce cache.

This is normally located at this point on your drive: C:\Users\<YourUsername>\AppData\Local\Apps\2.0\

You can safely clear files here - and they will be redownloaded once you restart the application that put them there in the first place (may be other programs as well)

@@ Line 12: / Line 12: @@
 If you are in trouble, there is also a good chance that someone else has been there before and recognizes the symptoms. Post your questions on [https://stackoverflow.com/search?tab=newest&q=MDriven StackOverflow] and tag them with MDriven - our support subscribes to this tag.
+==== ClickOnce not starting ====
+Normally the ClickOnce install of the MDrivenDesigner downloads the latest build and starts - but if it refuse to start it may be needed to clear the ClickOnce cache.
+This is normally located at this point on your drive:  C:\Users\<YourUsername>\AppData\Local\Apps\2.0\
+You can safely clear files here - and they will be redownloaded once you restart the application that put them there in the first place (may be other programs as well)
 [[Category:MDriven Services]]
-{{Edited|July|12|2024}}
+{{Edited|July|12|2025}}