Trust and Guarantee

When you license our tools and use them to produce your software, you put a lot of trust in us. We want to thank you for this trust. However, that is not enough. We want you to know that you made the right choice when choosing us.

We can guarantee that we are good and not evil now – but no one knows what will happen in the future.

We are a small and independent software tool shop. Our tools are fabulous - of that, we are sure. Questions of future events always creep into decisions you make today. We want to remove future events' hesitation from the equation.

This is why we want to make this pledge and we will do it openly. You can take this to the bank or your lawyer - save it for a rainy day that hopefully never comes.

We Pledge This – For ALL Our Products – Straight Over the Board – NO EXCEPTIONS

In the text below, YOU are the User, and WE- MDriven AB (prior CapableObjects RE AB) are the Provider.

Green Level: Normal Operations  – Subscription/software assurance service– existing agreements cannot change the fee by more than 6% per annum. If this is not fulfilled, YellowLevel applies.

Yellow Level: Fee Change Protection – Existing agreement was valid but the provider changed the fee in a way that failed to honor GreenLevel. The CPU and manpower time consumed by the Provider is turned down to zero. In return, the Provider allows for complete access to needed software in compiled format along with instructions so that the User can deliver normal operations under the User's own control. The Agreement fee from GreenLevel still applies but it is capped to the price at the time of YellowLevel entry. YellowLevel can be ongoing but YellowLevel does not require the Provider to provide new versions, bug fixes, or improvements. If the software provided fails to work in a similar manner as it did when YellowLevel was entered due to changes in the environment like upgrades of used components (os, db, azure) or others, then RedLevel is entered. YellowLevel is most applicable to subscription services like Turnkey – but it is not limited to Turnkey.

Red Level: Operations Protection – Existing agreement was valid in YellowLevel or GreenLevel but the service was degraded or stopped working due to environmental factors that cannot be fixed by a software upgrade. The User gains access to a snap-shot of all the source code needed from the Provider to build and execute the service. The source code is still under the ownership of the Provider and cannot be published or shared. The User may, however, change the branch in any way necessary to reach the operation of service. The Agreement fee from GreenLevel still applies but is capped to the price at the time of YellowLevel entry.

Black Level: – The legal owner of the source code is unreachable due to dissolved business. Or, if you, to the best of your efforts, consider the business to be dissolved - the Source code in your possession is considered to be released according to the license model. Before BlackLevel can be assumed to be in effect, you must at least reach out to the Swedish tax authority, Skatteverket, and inquire about the legal status and current owners of MDriven AB (559151-1604).

  • This pledge is in effect immediately and valid for all current agreements and all agreements entered from 2015-10-7 and forward.
  • A signed-by-the-CEO-and-scanned version of this text can be obtained from us upon request.
This page was edited 68 days ago on 02/10/2024. What links here