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Store complaint handling

From MDrivenWiki

What is it?

Handling of customer complaints for a store.

This is a complete app, model and example data for a clothing shop helping the staff to handle customer complaints in a professional way.

ComplaintTrackerStartScreen.png

How to use

The MDriven database image contains, in addition to the model, the following;

  • User interface messages for all states
  • Two users
    • john@acme.inc (store employee)
    • admin@acme.inc (system manager)
    • The password are "password" for both users
  • 200 fake complaints in various states of handling
  • MDrivenServer logon
    • User: "a"
    • Password: "password"

Here you can download the complete database copy: File:StoreComplaintHandling.zip

Key features (to users)

  • Complaint tracking
  • Tracking of what information has reached the customer
  • Internal notes
  • Customer chat using QR-code for easy customer access
  • Tracking of the following use cases
    • The complaint process current state
    • Decision process
      • Store decision
      • Supplier decision
      • Manager decision
    • Where the broken product are (complaint product)
    • Replacement product (from supplier)
    • Exchange product (from supplier or store)
    • Reimbursement to the customer
    • Reimbursement to the store from the supplier
    • Credit tracking
  • Staff to do list
  • User editable messages
  • Automatic event tracking
  • Multiple stores
    • Address information
    • Logo

Key features (to developers)

  • Very complex setup of state machines
  • Summary views
  • Login handling
  • User management views
  • User rights setup
  • Derived attributes and associations to ease user interface creation
  • Uploading and showing images
  • Automatic logging on state changes
  • Binding information to state machines (messages in this example)
  • Serverside assignment of numbering
  • QR-code setup for linking to application
  • Printing setup of viewmodel
  • AngularJS dynamic styling

Content examples

Main classes
State machines
Complaint view
Mobile chat view